Returns and Refunds

1.1 If the Customer who enters into the contract is a consumer (i.e. any natural person using the website for purposes unrelated to a business or professional activity), he/she has the right to withdraw from the contract entered into, without any penalty and without specifying the reason, notifying Del Beato Teodoro of this fact within fourteen (14) days, starting from the day on which the Customer or a third party (appointed by the Customer), obtains physical possession of the goods. The terms shall be deemed to have been observed if the Customer returns the goods prior to the expiry of the 14 day period.

1.2 The right of withdrawal is subject to the following conditions:

  • Products must be returned in their entirety and not in single parts or components thereof;
  • The returned Products must not have been used, worn, washed or damaged;
  • Returned Products must be sent to Del Beato Teodoro in one single delivery. Erredibi Sandali reserves the right not to accept Products from the same Order that have been returned and delivered at different times;
  • Products must be returned in their original packaging.
  • Returned products must be shipped at the Customer’s expense via the courier of their choice or sent by registered mail within fourteen (14) days from the date on which the products were received;

1.3 If the right of withdrawal is exercised in accordance with the previous conditions (paragraph 1.2), Del Beato Teodoro is required to reimburse the sums paid by the customer no later than 14 days from the moment in which it was informed of the Customer’s decision to exercise their right of withdrawal, provided that Del Beato Teodoro has already received the returned goods. Del Beato Teodoro will carry out the refund using the same payment method used by the Customer for the initial transaction.

1.4 The Customer will be charged for any shipping and delivery costs for the new goods in the case of withdrawal and exchange of the purchased Products.

1.5 Del Beato Teodoro undertakes to pay the initial Product shipping costs exclusively in the event that the Product is damaged due to transport or shipping errors. Only in such cases will Del Beato Teodoro also refund the shipping costs paid by the Customer.

1.6 In the event that the Customer exercises his/her right of withdrawal, Del Beato Teodoro will carry out the corresponding refund, within fourteen (14) days from the date it receives the Products returned in the manner indicated above, by crediting the amount to be refunded, using the same payment method selected at the time that the Order was placed.

1.7 If the purchased products have been customised, according to an explicit request made by the customer at the time that the purchase order was placed, the right of withdrawal does not apply excluded and, therefore, cannot be exercised.

Return Address:
Del Beato Teodoro
c/o Erredibi Sandali
Corso Umberto 46
72100 Brindisi (BR)

Bank account details are:
Filiale Brindisi Umberto
IBAN: IT62G0542415920000035005001

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